Technical Support Representative
Summary
| Title: | Technical Support Representative |
|---|---|
| ID: | 11-13 |
| Department: | Information Technology |
| Address: | 13323 California Street |
| City: | Omaha |
| State: | NE |
| Zip code: | 68154 |
| Job Type: | Full Time |
| Experience Level: | Entry Level (0-2 yrs. experience) |
| Positions Available: | 1 |
Description
Home Instead, Inc. is looking for a Technical Support Representative to provide implementation and support to Home Instead® network franchise offices and the Global Headquarters staff in Omaha. Work hours for this position will be from 9 a.m. - 6 p.m.
Great customer service with a solid technical background is a must, but this is much more than your typical technology position! The Technical Support Team at Home Instead, Inc. is engaged in the company’s mission to change the face of aging. They achieve this through direct contact with franchise owners and staff members across the country by building relationships and providing technical support with a personal touch. If you want to work for a company that is making a difference, apply today! You’ll be involved and you’ll have fun!
The Technical Support Representative supports franchise owners and office staff by. . .
Founded in 1994 in Omaha, Nebraska, the Home Instead® franchise network is the world’s largest provider of non-medical, in-home care for seniors. Today, the network is made up of more than 1,000 franchises in the United States, Canada and 18 additional markets around the world. These independently owned and operated franchises achieve service excellence with the support of dedicated Global Headquarters staff members who provide exceptional service with a personal touch.
The Home Instead, Inc. benefits package includes:
Great customer service with a solid technical background is a must, but this is much more than your typical technology position! The Technical Support Team at Home Instead, Inc. is engaged in the company’s mission to change the face of aging. They achieve this through direct contact with franchise owners and staff members across the country by building relationships and providing technical support with a personal touch. If you want to work for a company that is making a difference, apply today! You’ll be involved and you’ll have fun!
The Technical Support Representative supports franchise owners and office staff by. . .
- Supporting franchise owners and their office staff by answering technical questions regarding Home Instead network software systems, websites, operating systems, QuickBooks, MS Office, networking, file and printer sharing and basic computer maintenance in a timely and professional manner.
- Providing remote control assistance to franchise owners’ computer systems to solve advanced computer problems via LogMeIn Rescue when necessary.
- Repairing damaged and/or corrupted MS Access databases for franchise owners’ software.
- Developing clear, concise documentation for tracking issues and troubleshooting.
- Assisting with the testing and rollout of new software releases.
- Documenting all system information and calls.
- Bachelor’s degree preferred.
- Two years of related experience in a technical customer service environment or a call center preferred.
Founded in 1994 in Omaha, Nebraska, the Home Instead® franchise network is the world’s largest provider of non-medical, in-home care for seniors. Today, the network is made up of more than 1,000 franchises in the United States, Canada and 18 additional markets around the world. These independently owned and operated franchises achieve service excellence with the support of dedicated Global Headquarters staff members who provide exceptional service with a personal touch.
The Home Instead, Inc. benefits package includes:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Accounts (Health; Dependent Daycare/Eldercare)
- Life Insurance (Basic & Additional Voluntary Coverage for Employee, Spouse and/or Children)
- Short Term Disability
- Voluntary Long Term Disability
- Voluntary Long Term Care Insurance
- 401(k) Savings Plan
- Honor PTO
- Employee Assistance Program
- Wellness Program
- On-site Dining Room
This opening is closed and is no longer accepting applications
