Working in senior care may not seem like an exciting endeavor, but at Home Instead, Inc. ("Home Instead") we are Changing the Face of Aging® with a singular focus that is anything but boring! To be successful, we require enthusiastic and collaborative professionals.

If you are ready for an opportunity to make a difference in the world with the work you do while enjoying a meaningful career, we have a great opportunity for you as Software Implementation Advisor/Level II Support! You’ll act as a system expert and serve as main point of contact for franchisees implementing software.

As Software Implementation Advisor/Level II Support you’ll:

• Perform system implementation kick-off calls, screen shares, check-ins and one-on-one user training sessions.
• Manage implementation tasks such as data migration, product training, and organizational roll-out strategies.
• Identify each customer's goals and challenges to help them discover how to best use the product to support and improve their sales goals and prospecting.
• Provide support and guidance by demonstrating knowledge of products, services, and best practices.
• Set customers up for long-term success by demonstrating the value of the operating system/software, by helping customers achieve their goals.
• Be responsible for keeping franchisees on track to agreed deadlines.
• Provide level II support for franchise offices using the software.
• Travel to locations to assist with support-related issues and onboarding.
• Escalate support calls, when necessary, to the software team for further assistance.
• Provide on-time communication to the level I support team and customer on ticket status.
• Create knowledge base articles for operating system/software changes.
• Have the ability to travel 10% of the time.

Education, Experience and Required Skills:

• Bachelor’s degree in a related field is preferred.
• 5 years’ related experience or an equivalent combination of education and work experience may be considered.

The Home Instead® network provides personalized care, support and education to help enhance the lives of aging adults and their families. Today, this network is the world's leading provider of in-home care services for seniors, with more than 1,200 independently owned and operated franchises that annually provide more than 80 million hours of care throughout the United States and 11 other countries. Local Home Instead offices employ approximately 65,000 CAREGiversSM worldwide who provide basic support services that enable seniors to live safely and comfortably in their own homes for as long as possible, serving 90,000 seniors daily. The Home Instead network strives to partner with each client and his or her family members to help meet that individual’s needs. Services span the care continuum – from providing personal care to specialized Alzheimer’s care and hospice support. Also available are family caregiver education and support resources. At Home Instead, it’s relationship before task, while striving to provide superior quality service. These independently owned and operated franchises achieve service excellence with the support of dedicated Global Headquarters staff members who provide exceptional service with a personal touch.


The Home Instead, Inc. benefits package includes:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Accounts (Health; Dependent Daycare/Eldercare)
• Life Insurance (Basic & Additional Voluntary Coverage for Employee, Spouse and/or Children)
• Short Term Disability
• Long Term Disability
• 401(k) Savings Plan
• Honor PTO
• Employee Assistance Program
• Wellness Program
• On-site Dining Room